DoveIT is here to support you and your organization
Whether it’s online, on-premises, or just on your device, our team is here to help.
Managed IT
We manage your networks, devices, and user accounts to keep you up and running. If you are having an issue with connectivity, hardware, or accessing an account or service, reach out to us via phone, chat, email, or through your dashboard to get a support request started!
Managed Cybersecurity
Our systems and agents monitor your environment 24 hours a day, 7 days a week, and will respond to any potential security incident as they occur.
Please Note: DoveIT personnel will never ask you for your credentials.
Microsoft 365, Google Workspace, and The Cloud
Our team will assist you with access, configuration, and troubleshoot any issues with your online solutions.
If you have any questions we can’t answer, we’ll work with you and the cloud solutions provider to find a solution. We’re with you the entire way!
SAFETY NO MATTER WHERE YOU ARE
We can connect to your organization devices instantly anywhere you have internet access. We can also make one-time connections to personal devices, cell phones, and tablets to help you on the device you need!
DOVEIT IS A PART OF YOUR TEAM
Our goal is to see you and your organization succeed. Our team is available to work with you M-F 8AM to 5PM Eastern through chat, email, and our support portal.
YOUR SATISFACTION MATTERS
We are always listening. Your feedback matters. Every support request has a feedback survey for every ticket completed. We won’t bug you; the option is always there!
f.a.q.
You have questions. wE have answers.
Here’s the most common questions about working with DoveIT.
You can reach our help desk team many different ways:
- Go to your support portal at https://dashboard.dove.support
- Call us at 800-968-6925 ext. 5003 Monday-Friday 8AM-5PM Eastern
- Email us at itsupport@dovetechnow.com from any email.
- Use the options on your Windows or Mac Agent (check out the About My IT Assistant link).
Every time our team updates your request, you will receive an email. If you need to see more information, you can go to your ticket dashboard. This is linked in every email or on our support portal, which is the first option in the agent menu.
If a request has been marked resolved and needs to be reopened, just reply to the last email! If it’s been less than a week, it will reopen the request! If longer, it will create a new one for you!
Unfortunately, issues don’t work 9-5, so we understand things can go wrong no matter the time or day. Our proactive management means we get alerts to the most common issues that impact your organization, and our on-call support teams monitor and respond as needed. If you need support outside of normal hours that is outside of that process, submit a ticket through our support portal, and select the escalation option. Please note there may be additional charges.